FAQ

Most frequently asked questions and answers

EzDeFi is a payment gateway that helps merchants worldwide accept cryptocurrency payments in a fully decentralized way.

How it works

  • When you want to pay a merchant, we will display instructions on how to send funds directly to this merchant through a QR code.
  • After a valid payment is confirmed, we will notify the merchant so they can take any necessary actions.

All payments facilitated by ezDeFi are fully decentralized and peer-to-peer. This means that the cryptocurrency goes directly from your wallet to the merchant’s wallet. At no point in this flow does anyone except the merchant, including ezDeFi, have access to these funds.

Because ezDeFi doesn’t keep merchant’s private key, if you would like a refund, please contact the merchant directly.

All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant. This means that once a payment is sent, there is no way for ezDeFi to reverse the transaction or reclaim funds on your behalf. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.

Please reach out to the merchant directly regarding any issues with your order or an update on your order status.

All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant. This means that once a payment is sent, there is no way for ezDeFi to reverse the transaction or reclaim funds on your behalf. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.

If you believe that this merchant may be running a scam, please send an email to [email protected] with all relevant details and a member of our security and investigations team will identify the merchant’s account and take necessary actions.

Merchants could access to popular or local OTC exchange to convert between their cryptocurrency / fiat currency pair.

If you are not sure where to look for such exchanges, please refer to Coinmarketcap for more information.

You can go to the coin/token you want to track in ezDeFi Wallet, then tap on History to see details of the the transaction.

For each cryptocurrency, there are many different explorer websites that offer the service to track cryptocurrency payment.

E.g:

Track BTC payment through btc.com

Track ETH payment through etherscan.io

Track NTY, NewSD, NTF payment through explorer.nexty.io


Token: Select a token to use as a payment method for your customers.

Wallet address: Enter your cryptocurrency wallet corresponding with the token.

Discount(%): The discount percentage when customers use this token to pay.

Expiration (minutes): The duration of the QR Code that appears on customer’s site.

Block confirmation: The number of blocks recording the customer’s transaction and verify that transaction is successful, counting from the moment customer pay for the order.

Decimal: The total decimal will appear in the order amount, it is automatically suggested by the system.

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